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Customer Service
Support Center
1600 Wright Brothers Ave.

DEERS & ID Cards
Bldg. 3010, Suite 1
Hours of Operation:
Monday – Friday
8 a.m. to 3:30 p.m.*
Family Days
8 a.m. to 3 p.m.
Closed all Federal Holidays

Military Personnel Section
Bldg. 3010, Suite 1
Hours of Operation:
Monday – Friday
8:30 a.m. to 3:30 p.m.*
Closed all Federal Holidays & Family Days

*Closes at 12 p.m. first Wednesday of each month due to training

DEERS & ID Cards

The Customer Service section serves Active duty, Guard, Reserve, Retired personnel, and Disabled American Veterans and their dependents.  We support all members by assisting through issuance and renewal of ID card, and updating awards/decorations, SGLI and DEERS.  Members may also receive assistance with requesting passport for OFFICIAL travel. Official passports are by appointment only and must be scheduled by calling 919-722-8702.

Appointments for ID Cards and DEERS updates are highly encouraged, but walk-ins are welcome on a first come, first served basis.

For DEERS updates or ID cards, click Rapids Appointment Scheduler.

Military Personnel Section

The Military Personnel Section of the 4th Force Support Squadron provides personnel and manpower support to two flying wings and four major commands, servicing over 25,000 military, civilian, retirees, and dependents. Services provided include DEERS, ID/CAC cards, Passports, SGLI, LeaveWeb, Assignments, Promotions, Retirements and Separations, Awards and Decorations, military record updates.

Frequently called numbers

Military Personnel Section Chief: 919-722-8717
Military Personnel Section Superintendent: 919-722-8181
Force Management (duty status, PCA, AFSC classifications, UPMRs, overseas tour data, special duty assignment pay program): 919-722-8705
INTRO Program: 919-722-8690
Evaluations/Decorations: 919-722-8191
Retentions (reenlistments/extensions/retirements/separations): 919-722-8722
Outbound Assignments: 919-722-8715
Promotions: 919-722-8715
PRP: 919-722-8704